SHIPPING INFORMATION

by peterson

SHIPPING INFORMATION

Peterson Sukhumvit #26 has a team of staff to inspect every guitar before it ships.

We promise to do our best to pack your guitar safely to ensure the best protection.


Photographs and videos of the guitar conditions before and after it is packed, will be taken and shared to

customer.


If you'd like us to focus on any certain points, we will take an extra photos or videos for you.

After we receive the confirmation from customer, we will send the package to the courier.


SHIPPING METHOD

International Shipping

• UPS

 DHL

• EMS World (Thailand Post)

National Shipping

• FLASH Express

• KERRY Express

• EMS (Thailand Post)

• Nim Express


SHIPPING COST

We require full address with Postal no. and we will quote the shipping cost to you as soonest.


SHIPPING INSURANCE

For International Shipping,

You can purchase an insurance service from UPS and DHL at extra fee.

The service fee is 2% (+ 7% VAT) from the original invoice value.

In case of Damage or Lost, they will responsible 100% of the Invoice value.

The insurance will covered from door-to-door.

If you does not wish to purchase any extra insurance fee.

„Peterson Sukhumvit#26 will have a shipping insurance for you which will cover only to the destination

airport only.


For National Shipping

You can purchase an insurance service from NIM Express at extra fee.

The service fee is 2% (+ 7% VAT) from the original invoice value.

In case of Damage or Lost, the insurance will responsible 100% of the Invoice value.

The insurance will covered from door-to-door.





RETURN POLICY

We do not have a return policy unless the products are shipped with the wrong items.


(1) Damaged in-transit

• In case of Damage-in transit, we will assist you through all the insurance claims process until you get the money back.

• Please kindly inspect your order upon reception immediately.  Damaged goods must be notified to  Peterson Sukhumvit #26 within 24 hours of receiving your order, photographs provided of outside packaging, inside packaging and the damaged item, and a video of unboxing the guitar package.

(2) Defective Product

• As we have mentioned above, Our team personally inspect every guitar before it ships. Photographs and videos of the guitar will be taken before it is packed and shared to the customer.
     After receiving the guitar, If you believe you've received a defective product, please contact us  right away. We will always here to find the solution for you.

• Faults due to misuse or modification are not covered by any warranty.


In the event of a return, Goods should return in their original condition as followed

• All the original packaging, with protective plastic films intact and accessories present

(instructions, guarantee and any extras that were included) in new condition.

• No signs of use such as fingerprints, smudges, scratches.

• The product contains no personal data and isn't registered to a user.

• Products without original packaging or labels

• Products or packaging returned to us in poor condition

• Products that contain your personal data or have been manufacturer-registered

• No signs of modification or set up on the Guitar.

• You must keep your guitar 100% blemish-free




PETERSON SUKHUMVIT #26

Our team of experienced musicians will not only help you pick the right option, but answer any questions you have when you receive it. It doesn’t matter if this is your first instrument, or the latest addition; we’re here to help. Please don’t hesitate to get in touch, we look forward to adding another happy customer to our family.

Customer contact center +662-6612160, +662-6612161 serve as a first point of contact for our valued customers will both assist customers with any enquiries and questions related to the general product and brand information

Purchase Musical Instrument
(Piano, Guitar, Violin, Cello) and After Sales Service

Call +662-6612160, +662-6612161

Add Line to us @peterson

Facebook PetersonPiano

Facebook peterson_sukhumvit26

Email to us info@peterson.co.th

Any Question? Book a sale consultation

Operation hours : Tuesday to Sunday : 10.00 a.m.- 7.00 p.m.
(Public holidays is only during Songkran and New Year.)
For your convenence, please schedule an appointment in prior.


Shipping information & Return policy


Explore Our Showroom

Peterson Piano Institute and Practice Studio

Call +662-6612128

Add Line to us @peterson

Facebook PetersonPianoInstitute

Email to us info@peterson.co.th

Operation hours: Monday - Friday : 10.00 a.m.- 7.00 p.m
Saturday - Sunday: 9.00 a.m.- 6.30 p.m



Visit Peterson Piano Institute

PETERSON SUKHUNMVIT#26



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Address
712/1 PETERSON Building Sukhumvit 26 and 28 road Klongton Klongtoey Bangkok, Thailand 10110